Return & Refund Policy
RETURNS
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
RETURN PROCESS
To return an item, please contact customer service to obtain a Return Address. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].
Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an cassadra.com error, the cost of return shipping will be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- perishable items
- intimates
- gift cards
- custom items
- digital products
QUESTIONS
If you have any questions concerning our return policy, please contact us at our Support Center
If you have any questions regarding our return policy, please contact us at our support center
If the time to cancel the order is earlier than the delivery time and the time specified by the website can initiate the cancellation order, the order can be canceled
The store does not limit the number of days to cancel an order. If the order is not shipped, it supports the cancellation of orders.
Once the order is placed, we will process the order within 2-3 days
Country : China
Province : GuangDongsheng
City : Dongguanshi
Address : Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contactor : Du Zuojun (Qyq)
Postcode : 523648
Phone number : 13360663005
